* Course Overview
BA (Hons) International Hospitality Business Management (Top-up)
Accredited by the Institute of Hospitality, this online International Hospitality Business Management BA (Top-Up) degree has been designed following extensive consultation with the hospitality industry to ensure you obtain the skills and understanding of the critical aspects affecting hospitality management. It will provide you with a range of opportunities to develop the skills and knowledge essential to the contemporary hospitality industry, as well as expertise in specific areas of management.
You will develop a critical understanding of the forces influencing the international hospitality industry, be able to evaluate the role of core management functions, their application and contribution to quality and performance, as well as develop strategic plans that can respond to the changing demands within the international hospitality environment.
Our University Advanced Diploma in International Hospitality Business Management can be achieved in just 12 months by completing three core 20 credit modules – ideal for continuing professional development (CPD) or as a platform to continue study to a full bachelor’s degree.
Through our partnership with the Institute of Hospitality you’ll be given free access to the Institute’s Educational Membership Scheme (EMS) once you’ve enrolled onto this course. This gives you access to management guides, monthly specialist newsletters, e-journals, webinars and much more.
* Course Details
We will advise you of your study plan – the running order and availability of the modules – when you are invited to enrol.
If we have insufficient numbers of students interested in an optional module, this may not be offered. In addition, where demand is high, some modules may be subject to a cap.
To complete this top-up degree you will need to complete four 20 credit core modules and choose two optional 20 credit modules in your preferred areas (120 credits in total).
Duration : 1 year
Credits : 120 CR
Entry Requirements : Diploma in Hospitality and tourism
Intakes : Every month in 2020.
Delivery Method : Blended
- Blended Learning is a mix of Online to Offline education mode. Students can study all the university materials online but there is minimum offline management.
- Online lectures, webinar, and workshops.
- Independent learning
- Case Study
- Group-based work
Modules :
Wherever there are people, systems and organisations, there will be leadership and management. Primarily this module will be studying the concepts of leadership and management within the modern organisation with the context of the current business environment, modern employment law and a more savvy employee base.
Newer leadership skills and techniques such as mentoring and coaching will be evaluated and developed, alongside more traditional skills such as communication, persuasion, negotiation and conflict resolution. How these are applied in specific situations, particularly periods of change, will be analysed.
The inter-relation between leadership and management will be explored alongside the place of both at differing levels within organisations. The occurrence and application of leadership by individuals without positional power will be evaluated and skills required for good leadership explored and developed.
The module will critically evaluate the key theories, research, practices and skills of leadership and management with emphasis given to supporting you to add your personal development portfolios in the area of leadership skills. There will be opportunities for you to discover and develop your leadership skills and reflect on means of development to support your future employability.
Module learning outcomes
On successful completion of the module, you will be able to:
- Critically evaluate effective leadership in modern organisations
- Reflect on and evaluate your own leadership skills
- Build on, or commence, your own personal development plan for leadership skills to enhance your future employability
The international service economy relies on particular research methods and techniques in order to cope with the intangibility of the products and an inherent customer focus. Therefore, graduates with analytic skills and the ability to match the importance of consumer awareness to research skills are in demand within industry.
This module aims to provide an opportunity for you to engage in a small scale business research project. The content of your project will be determined by you in response to an issue in your current practice and the independent nature of this module offers you the opportunity to develop your analytical and critical skills in an analysis of a service sector topic, selected by you. You will be guided by your module tutor who will help you with the framing of the research question.
You will be assessed a piece of work that presents the process and outcome of your own research, which should produce the actionable results with practical impact within the hospitality businesses, for example: practical problem solutions, providing ‘how-to’ knowledge, or new product development. Through undertaking a series of activities and producing the outcome, you will develop a set of transferable skills that includes professional awareness, specific occupational skills, and certain technical skills. This is also a good PDP opportunity as you will develop your expertise.
Module learning outcomes
On successful completion of the module, you will be able to:
- Identify the appropriate and feasible management research topic within the hospitality industry context
- Design a research project that critically evaluates a problem or issue to a professional standard
- Identify and employ appropriate research methods to collect data, analyse, and draw conclusions, providing recommendations where appropriate
- Present the outcomes of the research project in the appropriate methods to the stakeholders
With the globalisation of service, the importance of managing a multicultural workforce to meet the expectations of an increasingly diverse market has become a major task for hospitality managers. This module examines how cultural differences impact on organisational performance within service sectors and seeks the ways to investigate ways of delivering quality service that meets expectations of international clientele.
The first half of the module examines the concepts of culture and its impact on communication and performance in the workplace, and the second half of the module focuses on the context in particular organisational diversity strategies in service sector organisations and HRM practice such as recruitment, promotion, training, and flexible working arrangements.
A series of discussions based on organisational scenarios will enable you to develop problem-solving skills relating to managing diversity at work. You will be assessed through group discussion boards and a collaborative piece of work. These methods of assessments will develop your transferable skills such as negotiation and persuasion and team work, and you will benefit from networking with your peers.
Module learning outcomes
On successful completion of the module, you will be able to:
- effectively communicate personal values with awareness of and considerations on different cultural values
- critically evaluate the theories and concepts associated with culture and cultural diversity
- relate theoretical concepts to the current practices in the service sector workplace
- formulate an organisational policy to manage cultural diversity in order to achieve business goals
- effectively communicate organisational values, policies and procedures to internal and external audiences
This module examines the parameters of operations within a hospitality context which have to be managed in order to achieve the business goals of the hospitality organisation.
It also examines in depth some of the more challenging management issues, with a particular focus on the efficient and effective use of resources to provide a quality of customer service as the basis for creating stakeholder values.
You will be assessed through a production of guidance materials to a front-line manager within an hospitality organisation and by working on this assessment, you will also develop transferable skills such as professional awareness, professional development, specific occupational skills and certain technical skills.
Module learning outcomes
On successful completion of the module, you will be able to:
- Discuss the interdependence of business strategies and operational functions within the hospitality organisations
- Critically evaluate the theories, concepts and practice of operations management in the context of international hospitality management
- Identify the appropriate methods of collection and analysis of operational information to monitor operational efficiency
- Provide a diagnosis of the existing organisational issues within a parameter of operations management
- Formulate and justify strategies to improve operational efficiency and effectiveness to achieve business goals, deploying the available resources
Optional modules :
This module will introduce you to key topics about psychology in the workplace such as leadership, corporate crime, and workplace motivation. There will be a focus on the application of psychology to real business problems.
This module will focus on fundamental applications of psychology, as a science, for understanding important business, work, and workforce problems. Throughout the module, you will be encouraged to apply contemporary psychological concepts and methods to understand the application of psychology to core work and organisational issues.
The module will also cover people’s behaviour, thoughts and emotions related to their work. You will consider how ideas from psychology are used to increase people’s effectiveness at work and how these ideas can assist in the development of personal and organisational change needed by people and organisations.
Module learning outcomes
On successful completion of the module, you will be able to:
- Critically evaluate key psychological concepts and theories on their role to solve workplace problems
- Investigate contemporary developments in business psychology as a science, in understanding key organisational and business issues
- Demonstrate a deep understanding of how human behaviour is influenced by organisations, their behaviour, their systems and their structure
Satisfying customers, consumers and clients is a priority for all organisations if they wish to survive and prosper.
This can only be achieved if organisations are able to see the world through their customers’ eyes, understand the often seemingly irrational nature of their purchasing behaviour and respond with appropriate products or services.
This module concerns itself with theories underlying customer behaviour and provides a foundation for analysing customer needs and wants. It also provides an opportunity for students to apply these concepts through self-analysis and/or through applications in case studies or real life situations.
- Module learning outcomes
On completion of this module you will be able to:
- Demonstrate a critical knowledge of the theory and concepts of customer buying behaviour
- Demonstrate the ability to select, justify and apply relevant theory and models to successful decision making
- Financial Statement Analysis
- Global Business Environment
- Managing Service Quality
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